A house remodel is a long journey. It takes people years to build up the courage and finances required for it but they are still concerned about an important aspect- safety.
There are many misconceptions and malpractices which feed this fear. The shoddy work of a few bad contractors can stain the reputation of all. Besides that, there have been many harmful substances found in the building materials of old homes. How do you calm your client amidst all this?
Follow these tips.
Before The Project
Safety For Customers
The primary way of calming a nervous potential customer is through strong words. Talk about your process and how you are planning to tackle the project. Include safety precautions for the customers.
You can add a clause in the contract which states that you will pay for any damages if your staff causes it to their home. Offering solutions like this instills belief in the customer that you will work carefully.
Safety For Staff
If you do not take care of your own, it puts a dent in your promises to keep your customer’s property safe.
Brief your customer in all the preparation you do to make your staff ready for this work. These can include safety drills and training sessions.
During The Project
Staying True To Your Word
The pitch is when you promise safety to your customers and the project is where you deliver on your promises. Therefore, we advise against making huge ones that you won’t be able to keep.
Empty promises hurt your reputation. Besides that, it brings back the fear of safety in their mind.
Communication
Things do not always go according to plan. If you cannot keep a promise, your client will not be happy. Never lie about the problems. Instead, we suggest keeping an open channel of communication.
Convey that the problem was unintentional. Explain the reasons why it happened and how you are planning to tackle it. You can handle a minor issue with a sincere apology and a promise to do better. But if you are responsible for a bigger problem, back it up with some form of reimbursement. You can provide a discount on the going project or for any future project.
COVID-19 Safety
The COVID-19 pandemic has added an extra layer to safety. You are responsible to take all the precautions to make the site safe. We suggest following the CDC updated rules.
All of your employees must wear a mask at all times. Work at approximately 50% capacity, respecting the social distancing protocol. Place sanitization stations and offer disposable masks and gloves. All the people working must have their temperature checked every few hours. Here’s a breakdown of changes you need to make due to the pandemic.
Safety when working on a house remodel is a serious matter. As a contractor, it is your responsibility to keep the client and the staff safe. Here are some mistakes that could make you go from the hero to the villain of a remodeling project.
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