In any business, you have to think like your consumers. If you put yourselves in their shoes, you will understand their difficulties and can work to eliminate those problems which will, in turn, make your business more successful.
Whenever a homeowner contacts you for improvement or any other project, they will have many questions looming in their mind. Only when you’re able to get in their heads, will you elevate your sales but will also stay clear of dangerous clients who can hurt your business and reputation. The latter might sound bizarre, but you’ll know what we mean after this read.
Here are a few things that you should know about your client before you sign that dotted line.
Their Project And Ideals
People will approach you with their problems, expecting a solution. It could be a boring patio they need to be redone, or maybe a better bathroom. In theory, it seems a simple process, but you need to understand the project fully before taking it into your hands.
Get to know the workstyle they require and each small detail about their project. Treat the project as your own, and you will finish with happy clients.
Budget
One of the first things to discuss when you sit to have a serious talk with your client is their budget for the project.
You can have many ways of redesigning a house, but you need to find the perfect one which fits your client’s pockets.
If They Are Open To Suggestions Or Not?
Many homeowners would have researched before meeting you for the project. In such a case, they’ll have their ideas to present.
However, there is a chance that they did not consider all the pros and cons of that idea. Read their behavior and see if they are open to suggestions or not.
How Understanding Are They?
Every project takes time and is susceptible to mistakes along the way. You need to be prepared for your client’s reaction in such cases.
They could be empathetic and understand your problems, giving you more time to resolve them or get impatient. You should be ready and adept at dealing with both types. One of the best solutions is to consider these unforeseen events while determining the deadline. This can help you eliminate the occurrence of such events.
Are They Comfortable Asking Questions?
Some of your clients could be chatty, asking you about the process, materials, and other minute details. Whereas others would rarely ask anything outside the basic questions.
Encourage your clients to ask questions; this ensures healthy transparency in your actions or decisions. It also helps you avoid unnecessary arguments and problems.
Payment Schedule
Be crystal clear about the payment schedule right from the first meeting. Be open (if your business model allows it) to break down the payments into installments scheduled around the end of a pre-decided milestone.
This will avoid confusion and allow you to pay for basic materials while you ease up the pressure on your client. Be wary to include the necessary points in your contract should they fail to deliver the payment.
These are some of the basic things about your client that can safeguard you from unforeseen risks and help you make more profits. Almost every homeowner is looking for home improvement; here’s a sneak peek inside the billion-dollar home improvement industry.
If they are looking for a project of such magnitude, surely they would be open to know ways to finance. Join us at CustomFin to provide your client with the perfect financing solution at your place.
