Making it as a contractor is a tough job. There will be many others competing for almost the same customers. Pick your moments to shine if you wish to stay in the top ranks.
This is easier said than done. While completing an outstanding project will swing the needle in your favor, you must do more. Here are key moments where you can show how valuable you are.
Complete Knowledge
The primary reason that homeowners look for a contractor is for their knowledge. If they had this, they would have tried to do the project themselves. You should have a combination of theoretical and practical knowledge.
The former helps you calculate the details of the project. Whereas, the latter improves your efficiency over the years. The best part about practical know-how is that it will keep increasing with the number of projects you do. But to stay on top, you should always keep brushing both continuously.
Client Without A Plan
A client without a plan is a blank canvas on which you can paint. It will tempt you to impress them with every spectacular idea that you have.
However, suggest ideas according to their house and budget. Never use their lack of knowledge to your benefit by tricking them into spending more.
When Asked For Opinion
Most of the owners who come to you will have planned their project to an extent. Understand their explanation and wait for your turn. You can share your opinion if they ask you directly. If not, ask for permission before giving your school of thought.
This is one of your best moments to shine! Correct the mistakes in their plan using your expertise, but do it gently. Show them the options they have to choose from. Explain all the positives and negatives of the materials you show. Value their money and suggest what suits them the best, giving them the reasons behind it.
Guiding Homeowners
You should be grateful to the people who choose you, but never ignore others. Give brilliant advice, even to the ones that are not planning to sign with you. Discussing the project with you should give them a unique insight into it.
Guiding the homeowners with your experience will benefit you. They could end up choosing you next time or referring others to you.
Customer Handling
It is no secret that having good customer relations boosts your business. What contractors don’t notice is that often this becomes the point of difference.
How you treat your customers from the discussion phase until the end shows character. Give an equal amount of respect regardless of the size of the project. Communicate with them clearly over pre-discussed channels. Let them know the status of the project, including delays. Keep in touch after the project too. Follow up with them a few months after completion to ensure that they aren’t facing any problems.
Healthy competition is important for contractors as they learn how to push each other to greatness. Abiding by these tips will help you rise above others and become the favorite among clients.
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